After explaining to her what was actually going on she asked me to plug the unit into another outlet on the wall. While this is technically correct, the problem is much more basic than that. About 5 minutes later Iris came on and stated she was a Supervisor and that she had been told the cameras were not working on my system.
After 10 minutes and twice being told to hols on, he finally came back on, I told him I had been waiting over 10 minutes and either needed to speak to level 2 support or a Supervisor. I asked for level 2 support because it appeared to me that Matt was reading from a script. He went off and spoke to someone then asked me what was on the monitor, nothing because the unit was not operating. He then asked me if I had unplugged and reconnected the WAN, I said I had as well as all 4 cameras, same results. If I was already in the system why did he need that, I only have 1 system registered with them? He then asked how the unit was powered, it was via an APC UPS the same way it had been powered for over 2 years, he told me to plug it directly into the wall, which I did, same results (if there was no power why were the front lights flashing on the NVR and 2 routers working on the same UPS?). Matt at support said he found my system in their records but he needed the model # and unit ID. I contacted Lorex support on for a problem I am having with a LOREX LNK7108-N, ihe front panel lights are all flashing. Please do your research and find a different system so you dont waste your valuable money and most of all your TIME! None of the cameras will stay connected at this point. I now have a system with 3 cameras, hundreds of dollars invested, hundreds of hours of my time trying to get it to work correctly and reliably and it is NOT working AT ALL.
Its just these cameras and system are pure junk and waste of peoples money and time. I did a WIFI survey with ipads, cell phones, laptops and wifi signal is super strong.
#LOREX CAMERA SYSTEMS REVIEWS INSTALL#
Most recently (this weekend) I took all my cameras inside near the DVR, resynch them all to the system, make sure all the settings I want are there, cameras working, can see them on app and monitor, I then take them one at a time to install spot and I walk literally like 10ft with no obstruction and it loses connection. I have resynched so many times that I just give up for a few months and then try again. Last time I called I got someone in Philippines that I knew more about the system than they did. I have called tech support several time and that is pretty much useless. So basically useless cause I every time I need it for something it FAILS ME. Every time I look at my app, frozen or disconnected cameras, loading and loading. My cameras are ALL within 15 ft of DVR and without many walls or obstructions, I have a great router and wifi and yet they still disconnect all the time. I purposely put my cameras out of reach and purposely hardwired the power so I wouldn’t have to get to cameras to recharge batteries, but ALL I DO is have to get to the cameras to resynch them OVER and OVER and OVER and they never stay connected. The app sucks, the cameras just keep disconnecting. Maybe a good deal here and there but as the saying goes "You get what you pay for " I've had this system for a couple of years now and since day one I have had issues.
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